Flexible question types
Build quick rating journeys with stars, smileys, NPS, scales, choices, yes/no and open text.
For salons, spas & client-experience teams
Salon feedback that helps you act while it matters.
Collect honest client feedback through a kiosk, QR code, link, website or email. Ask useful follow-ups and route low scores to a person without filtering what clients are allowed to say.
What salon feedback software is
Salon feedback software creates and distributes short client surveys, then organises responses by question, channel and time. Beauty Tech adds conditional follow-ups and service-recovery routing so the team can understand and respond to poor experiences—not hide them.
- Use stars, smileys, NPS, scales, choices or text.
- Show a relevant follow-up based on an answer.
- Route low scores to a human owner.
- Run one survey across kiosk, QR, link and email.
Honest feedback · no review gating · human service recovery · controlled client data
One-tap feedback
Ask the right question — only when it matters.
Stars, smileys or NPS in a tap — the fastest input on a reception kiosk. Add a follow-up that appears only after a low score, so you learn what to fix without making everyone fill in a form. Skipped questions are never stored.
How was your visit today?Service experience
Tap a face to see what happens next
Only if score is lowWhat could we improve?
Tell us what went wrong…
This goes straight to your team.Thanks for your feedback!That’s it — one tap, done.
- Star rating
- Smileys
- NPS (0–10)
- Scale & choice
- Short & long text
- Conditional follow-ups
Service recovery
Catch the unhappy visit — before it’s a public review.
A low score should not sit in a spreadsheet. The moment a client rates poorly, the response reaches your team — so you can put it right while it still matters, instead of reading about it online a week later.
- Low scores flagged the instant they land
- Routed to a person, not an inbox nobody checks
- Every response tracked by question and channel
We help you listen and fix—we do not filter, gate or hide feedback.
Client experience
Make feedback easy to give and useful to review.
Conditional follow-ups
Ask for context only when an earlier response makes the next question relevant.
Service recovery
Notify and assign low-score responses so the team can understand what happened and respond appropriately.
Reception or checkout kiosk
Turn a suitable tablet into a focused feedback station and update its survey centrally.
QR, link & website
Share the same survey across printed materials, direct links and configured website prompts.
Email invitations
Send a tracked survey request manually or from an approved post-visit workflow.
Per-question analytics
Review distributions, averages, NPS and trends by question and channel, with export when needed.
Branded presentation
Choose a concise card or one-question-at-a-time experience with brand colours and identity.
Connected client workspace
Keep invitations, responses and follow-up beside booking and CRM context with controlled access.
Feedback that protects trust
The most valuable response is often the one that needs a conversation.
Give honest feedback a clear route to the right person so the client feels heard and the team can recover the service before a quiet disappointment becomes a lost relationship.
Every channel
One survey, wherever your clients respond.
Collect feedback on a reception tablet, a QR on the receipt, a link in an email, or a widget on your site — the same survey, with every response tagged by where it came from. The kiosk is the clever bit: swap or restyle the survey from your desk and every tablet updates within a minute — you never touch the device again.
- Kiosks that run themselvesRegister a tablet, assign a survey, done. Re-points in 60 seconds.
- Polite by defaultThe website widget waits 90 days after a submit, 7 after a dismiss.
- Source-tagged analyticsSee whether the kiosk, widget, email or link drives feedback.
Is it the right fit?
How Beauty Tech handles feedback responsibly.
| Collect | Ask clear, proportionate questions through the channel that suits the moment. |
|---|---|
| Understand | Use conditional context and per-question trends instead of relying on one headline average. |
| Act | Assign service-recovery work to a person while retaining the original response. |
| Do not gate | Do not selectively send only happy clients to public review sites or suppress negative feedback. |
Beauty experiences
Listen at the point that fits the journey.
01Beauty salons
Learn about welcome, consultation, comfort, timing and the overall visit.
02Hair salons
Collect concise checkout feedback and spot recurring service or communication themes.
03Spas
Review the guest journey across booking, arrival, facilities, treatments and departure.
04Salon groups
Compare questions and channels across locations without losing the local response context.
Compliance: Honest reviews: Beauty Tech is designed for genuine feedback and service recovery. Do not gate, hide or selectively suppress negative responses, and do not create misleading public-review journeys. Configure a clear purpose, minimal data collection, access and retention for survey responses.
FAQ
Questions, answered.
What is salon feedback software?
It helps a salon build surveys, distribute them across several channels and analyse responses so the team can improve the client experience.
Can we use a tablet as a feedback kiosk?
Yes. A suitable tablet can present a focused survey, with the assigned survey and styling managed centrally.
Can a survey ask a follow-up after a low score?
Yes. Conditional logic can show a relevant question based on an earlier answer.
What happens to negative feedback?
It remains part of the response data and can be routed to a staff owner for service recovery. It should not be hidden.
Does Beauty Tech gate Google reviews?
No. The responsible approach is not to direct clients to public review platforms based on whether their private score was positive.
Which survey channels are supported?
The finalized workflow includes kiosk, QR or link, website and email journeys. Confirm the exact channels and automations for your setup.
How is feedback data handled?
Collect only necessary information, explain the purpose and configure access, retention, exports and deletion around UK GDPR.
Explore the platform